There are two accounts of the American insurance workforce circulating at the moment, and they cannot both be true. In the first, delivered to trade press and industry pollsters, carriers are holding steady, hiring selectively, and adopting artificial intelligence to… Continue Reading →
Overreach by Analogy: My Take on the NAIC Model Bulletin on Artificial Intelligence in Insurance. In December 2023 the National Association of Insurance Commissioners adopted its Model Bulletin, ‘Use of Artificial Intelligence Systems by Insurers’, a document that has since… Continue Reading →
The Greatest Threat the Independent Agency Has Ever Faced: AI disintermediation estimates are almost certainly too low, and underestimated commission losses, carrier self-interest, and the speed of large language model deployment are conspiring to imperil the independent agency model of… Continue Reading →
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